W for Wisdom and Willingness

Neil ButlerUntypical Thoughts

Who provides the wisdom within your business? I think that there are many organisations that feel that unless the wisdom is coming from the top of the organisation, it can’t really be considered wisdom. But there is wisdom throughout the organisation. People who have come from other organisations. People who have thought creatively and innovatively. People who have probably wanted … Read More

K for Kinetic

Neil ButlerUntypical Thoughts

For those of us who studied secondary school physics, we’d all recognise kinetic as being the form of energy relating to movement, calculated as being ½ multiplied by the mass multiplied by the speed squared. The word kinetic comes from the Ancient Greek kinetikos meaning “puts in motion”. So much of what we have talked about in the past 25 … Read More

X for Xenacious

Neil ButlerUntypical Thoughts

You thought that I’d struggle to come up with an X word, didn’t you? My friend and customer service guru, Cate Schreck, used the word X-factor in her very excellent book The A to Z of Service Excellence so I had to look for something else. Xylophone wasn’t an option and so I went looking and found xenacious. Xenacious is … Read More

I for Imagination, Innovation and Inertia

Neil ButlerUntypical Thoughts

Albert Einstein stated that “imagination is more important than knowledge” – coming from one of the greatest minds of the 20th century, that’s a really big call. As we look forward from our current timeline – early September 2020 – there is a degree of global uncertainly unlike any since World War 2. No one knows what lies ahead and, … Read More

A for Adventurous and Apostrophe

Neil ButlerUntypical Thoughts

Our first A word – adventurous – is closely aligned with “creativity” and with two of the words I’ll introduce tomorrow. Adventurous is defined in the Cambridge Online Dictionary as “willing to try new, unusual, and exciting things”. Isn’t this the absolute essence of what organisations need right now? We have never seen anything like what we are going through … Read More

M for Mediocrity

Neil ButlerUntypical Thoughts

Today, I’ll start with a reasonably confronting question – why do so many businesses and individuals accept mediocrity? Now that might be an unfair assessment of your organisation but work with me on this one. A couple of weeks ago, I asked how “fit for purpose” your operating model was prior to the COVID disruption – a score out of … Read More

R for Resistance, Resolve and Radical

Neil ButlerUntypical Thoughts

The three R’s used to be reading, writing and arithmetic – ironically, as the basis of fundamental education, only one of the three is an R. Time for us to consider three different R’s. A few weeks ago, I published a three R’s post headed, reset, re-establish and re-generate. But today, another three R’s are in focus. Firstly resistance. I … Read More

V for Visionary

Neil ButlerUntypical Thoughts

Here’s a word that gets overused and dramatically overplayed. In the same way as transformation has been hijacked by minor change programs, visionary seems to be used to describe anyone with a good idea. But surely visionary is something quite different. Something so much more that having a good idea. I think that a visionary is someone who sees things … Read More

Z for Zealous and Zoom

Neil ButlerUntypical Thoughts

As I suggested a few days ago, transformation doesn’t happen accidentally. It requires a deliberate effort to change things dramatically. The other thing that transformation requires is zeal – a word we don’t use very often anymore. In fact, a zealot – a person who displays zeal – is often a term of ridicule for a person who borders on … Read More

O for Organigram and Opportunity

Neil ButlerUntypical Thoughts

The first of our words today is organigram – a word that is used by many businesses to describe their organisational structure. Typically presented as a hierarchy, the diagram is made up of a series of boxes with names and titles written in them – the more senior the person, the closer to the top of the diagram they will … Read More