Who provides the wisdom within your business? I think that there are many organisations that feel that unless the wisdom is coming from the top of the organisation, it can’t really be considered wisdom. But there is wisdom throughout the organisation. People who have come from other organisations. People who have thought creatively and innovatively. People who have probably wanted … Read More

For those of us who studied secondary school physics, we’d all recognise kinetic as being the form of energy relating to movement, calculated as being ½ multiplied by the mass multiplied by the speed squared. The word kinetic comes from the Ancient Greek kinetikos meaning “puts in motion”. So much of what we have talked about in the past 25 … Read More

You thought that I’d struggle to come up with an X word, didn’t you? My friend and customer service guru, Cate Schreck, used the word X-factor in her very excellent book The A to Z of Service Excellence so I had to look for something else. Xylophone wasn’t an option and so I went looking and found xenacious. Xenacious is … Read More

Albert Einstein stated that “imagination is more important than knowledge” – coming from one of the greatest minds of the 20th century, that’s a really big call. As we look forward from our current timeline – early September 2020 – there is a degree of global uncertainly unlike any since World War 2. No one knows what lies ahead and, … Read More

Our first A word – adventurous – is closely aligned with “creativity” and with two of the words I’ll introduce tomorrow. Adventurous is defined in the Cambridge Online Dictionary as “willing to try new, unusual, and exciting things”. Isn’t this the absolute essence of what organisations need right now? We have never seen anything like what we are going through … Read More

Today, I’ll start with a reasonably confronting question – why do so many businesses and individuals accept mediocrity? Now that might be an unfair assessment of your organisation but work with me on this one. A couple of weeks ago, I asked how “fit for purpose” your operating model was prior to the COVID disruption – a score out of … Read More